Notice that there are two URL's to connect to the Attendant Hub and Dashboard Hub. Open the Settings on the Attendant and select the UCC tab If all of the above settings are configured correctly and after a restart of the UCC server and an IIS reset, the Attendant still is not showing any data, please proceed with the following steps: The signed-in agent must have the same sip domain as the UCC it's connected to The Attendant must be an Agent in the UCC and Lync or Skype for Business must run in Suppression Mode The Setting"UseStatistics" is set to "true" The Setting"UseTimeLine" or "UseCRM" is set to "true". The Setting"UseCallDetailRecording" is set to "true" The Settings "IsAttendant" is set to "true" First of all, make sure the settings on the UCC settings page are filled in correctly. The lines you’re looking for should look similar to this:Ī: It sometimes occurs that one or all of the above items are not displayed on the Attendant. Each time an agent switches status, the UCC notices it. Look for the “presence change” line in the log. The agents can be reviewed on the UCC settings page. This can be achieved when the Agent sends a start or stop command to the Skype for Business client of the UCC. or signed-in formal agents A Formal Agent is able to sign in and sign out of the UCC. In contrast, by marking the checkbox 'Formal' upon creating a new agent, the agent first has to actively sign in to the UCC to be available for call distribution. There must be informal agents When you create an 'Informal Agent' in the agent list, then this agent will be part of the agent circle as soon as he signs in to his Skype for Business or Teams client. When agents notice that there are several calls in the queue, but no one (or only a couple) receives them, there can be a problem with the UCC or with the setup of agents. ![]() A: Call Distribution is elementary for the working of the UCC.
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